Are you curious about a career in service solutions for Personal Investing at Fidelity? We sat down for a Q&A with associate Brandon G., a Service Solutions Specialist, who joined Fidelity in 2015 about his work and life here at the firm.
Q: Tell us about your career path to Fidelity – how did you get here?
Brandon: Ever since I was about 12-years-old, baseball has been my entire background. My first job was actually running a baseball-oriented business, from managing a baseball facility, running tournaments, and running a youth baseball club. I did that for 5 years before joining Fidelity in 2015. While it was extremely fun, the work life balance was not ideal. My mom and sister work here; I always heard so many good things about the company, and after being frustrated and looking for something different in my work life, I decided to apply. I started in ECS (technical support). I am always looking for a challenge and I really loved what SSG does for the business, and the ownership opportunities it provides. I didn’t have a “service background” – which many of my members do, so I am truly grateful that the leadership team took a chance on me to be a part of SSG.
Q: Tell us more about your job role, and what SSG does.
Brandon: I am Service Solutions Specialist. Our team provides expertise and point of service support for complex issues for all retail Fidelity Service teams, as well as clients for Money Movement, Account Features and Maintenance, and Transfer of Asset Issues.
Q: How does your team impact Fidelity? And beyond that, what is your team’s culture like?
Brandon: Everything we do is problem resolution. We empower and educate our business partners to make their day-to-day life a little bit easier with the clients they serve, and we also help bridge the gap for clients who need help with requests that weren’t quite right on the first submission to get it right on the next attempt, building their confidence and earning their trust for the future. The best word I can use for our team’s culture is “empowered”. Every day, I feel empowered to do what is best for our business partners, clients, and Fidelity as a whole. I love that I am not necessarily bound to any requirement other than to do what is best for the client on each and every call. I feel like our role is very important to the overall success of potentially saving assets at risk, maintaining existing clients, as well as helping to grow Fidelity’s business.
Q: What about Fidelity influences you to want to stay and continue to grow here?
Brandon: A few different things. One, job advancement. This is my 4th role in my 6 years at the company. While I don’t want to bounce around forever, I enjoy the opportunity to learn different parts of the Fidelity business. It keeps things fresh and allows me to attack each in every day with a purpose. Another reason is the Fidelity culture. I can honestly say without a doubt that I have never felt a day of stress while working at Fidelity, but at the same time, I feel pushed to work hard. It is a very rewarding balance that allows for a great work/life balance.
Q: What would you say to people curious about working at Fidelity?
Brandon: I recommend Fidelity nearly on a weekly basis. I feel and know the company cares about every employee. The benefits are amazing. The atmosphere is super laid back, and like I said earlier, I love having a stress-free team environment. Hard work will be rewarded. Our generation gets bored very easily, but Fidelity offers many different roles with different skillsets. It’s nice to learn and experience different roles all in at the same company.
If you’re interested in seeing open roles in our Service Solutions Group, click here – we’re hiring now!
